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  • Daffy, Chris.
  • Customer services -- Handbooks, manuals, etc.
  • Customer relations -- Handbooks, manuals, etc.
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    Once a customer, always a customer [ebook] : how to deliver customer service that creates customers for life / Chris Daffy.
    by Daffy, Chris.
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    [United States] : Oak Tree Press : Made available through hoopla, 2011.
    Electronic resource: Instantly available on hoopla.
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    9781904887836 (electronic bk.)
    190488783X (electronic bk.)
    This book will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!
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